Want a helping hand or someone you can call if you get stuck?

You may be an IT Pro, a marketing coordinator or anything in between - from time to time everyone needs a hand. No matter who you are, we have a plan to suit you. If for whatever reason you're not comfortable paying a monthly fee then we have a solution for that too! If you have a VPS or Web Hosting service with us, you can request ad-hoc support from any of our available skills and pay per instance.

No matter where you fit in the scheme of things, we have a package that is suited to your needs.

VPS Managed Service Pricing

Item Managed Basic Managed
Lite
Managed Medium Managed Heavy Pay-Per-Use Services
Description Our core level of support that is offerred across all of our services. Available through phone and ticket support. Designed for the experienced IT professional that needs a hand from time to time. Purpose-built for the amateur site owner who is starting to grow their online presence with a site or service that is generating more traffic and interest. For the novice user who has or wants to have an online presence with all of the security and assistance possible from a remote IT crew. We offer all of the services to these clients and let them focus on growing their business. If you don’t want to sign up to a plan with all the bells and whistles included, we love you just as much! You can still access all of great skills and talents we have to offer on a pay-per-use model. These services are charged at an hourly rate.
Managed VPS Service Setup Fee FREE FREE FREE FREE FREE
Managed VPS Service (monthly term) $N/A $27.50 $55.00 $104.50 $N/A
Managed VPS Service(12 month term) $N/A $25.50 $49.50 $99.00 $N/A
Quota Per Month unlimited 5 10 20 N/A
 

Note: All pricing is expressed as a Price Per Month.

VPS Managed Service Features

Item Managed Basic Managed Lite Managed Medium Managed Heavy Pay-Per-Use Services
Server Reboots Core Service
OS Reinstalls Core Service
Hardware Related Issues Core Service
Networking & Connectivity Issues Core Service
Mail Server Troubleshooting $66.00/hour
Ping (Heartbeat) Monitoring $33.00/request
OS Troubleshooting $66.00/hour
Control Panel Troubleshooting $66.00/request
FTP Server Troubleshooting $66.00/hour
SSL Troubleshooting $33.00/request
Apache Troubleshooting $66.00/hour
DNS Troubleshooting $66.00/hour
cPanel or Website Panel Configuration $33.00/request
Patching & Security Updates $66.00/request
Server Antivirus $33.00/request
PHP Engine Troubleshooting $66.00/hour
Perl Module Installation $66.00/request
MySQL Troubleshooting $66.00/hour
Host-Based Firewall Configuration $33.00/request
Services Monitoring $33.00/request
Backup to Disk $33.00/request
Advanced System Administrator Analysis $132.00/hour

Web Hosting Managed Service Pricing

Item Managed Basic Managed
Lite
Managed Medium Managed Heavy Pay-Per-Use Services
Description Our core level of support that is offerred across all of our services. Available through phone and ticket support. Designed for the experienced IT professional that needs a hand from time to time. Purpose-built for the amateur site owner who is starting to grow their online presence with a site or service that is generating more traffic and interest. For the novice user who has or wants to have an online presence with all of the security and assistance possible from a remote IT crew. We offer all of the services to these clients and let them focus on growing their business. If you don’t want to sign up to a plan with all the bells and whistles included, we love you just as much! You can still access all of great skills and talents we have to offer on a pay-per-use model. These services are charged at an hourly rate.
           
Managed Web Service Setup Fee FREE FREE FREE FREE FREE
Managed Web Service (monthly term) $N/A $11.00 $22.00 $33.00 $N/A
Managed Web Service (12 month term) $N/A $9.90 $20.90 $31.90 $N/A
Quota Per Month unlimited 5 10 20 N/A
 

Note: All pricing is expressed as a Price Per Month.

Web Hosting Managed Service Features

Item Managed Basic Managed Lite Managed Medium Managed Heavy Pay-Per-Use Services
Core Backup Core Service
Ping Monitoring Core Service
DNS Troubleshooting Core Service
SSL Configuration $33.00/request
Application Installations & Configurations $66.00/request
Ad-Hoc Backup $33.00/request
Database Troubleshooting $132.00/hour
VPS Hosting
Your choice of Windows or Linux delivered through the Microsoft Hyper-V virtualisation platform from Australian-based data centers.

Hosted Exchange
Lightning-fast email delivered through industry-leading Microsoft Exchange from top Tier Australian-based data centers.
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